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RETURNS POLICY

Purchases made on our website may be returned up to 14 days after confirmed delivery for a refund in the original form of payment. Shipping fees are non refundable.

 

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel your order after the goods have been delivered, you must return the goods within 14 days of telling us you wish to cancel the order, complete with the ORIGINAL, UNOPENED PACKAGING to us (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please write the Returns mail address on the package.

 We will not refund any goods that have been worn, modified or otherwise used (this applies to all items. Items with a hygiene seal must be returned with the packaging/seal intact (or we will not provide a refund). This is for hygiene reasons, there will be no exceptions.

Please report missing, damaged, or defective products within 14 days of delivery, and we will replace damaged or defective products at no additional charge.

Please contact info@soprestigebeauty.com for more details.